Mortgage Information Center

Whether your mortgage was for a new home or refinancing an existing loan, thank you for choosing Citizens State Bank! Our mission is to help our clients, co-workers, and communities succeed, and we're glad to be your financial partner. Below are some resources to help you conveniently manage your new loan. Please let us know if you have any questions or concerns.

Moving Day


General Contact Information

Customer Care: 888-529-5450
Mailing Address:  Citizens State Bank; PO Box C; New Castle, IN 47362


We often use Social Media to make announcements, share information, and educate. We recommend you follow us:

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Payment Information

  • You'll receive a payment book within the next 2-3 weeks.
  • Our Online Payment Portal offers:
    • A Quick Pay option that doesn't require a user name or password (you will need to have your loan number)
    • Or create a Portal Account so you can manage your account, view payment history, and more
  • Digital Banking Enrollment - Allows you to see loan information like your estimated payoff, interest rate, payment date, and more 
  • ACH Transactions - Talk to your Personal Banker about setting up automatic payments from your deposit account, even if it's at another bank

Bank and Lender Reviews

We appreciate your feedback, both so we can improve our service and to make it easier for others to find us. If you'd like to leave a review, either for the bank or for your lender, please follow the links below:

If you have any questions about your mortgage, let us know, and we'll be happy to help!