Personal Digital Banking Tools | Citizens State Bank

Bank When and Where You Want

With our online and mobile services, you can complete all your banking needs whenever and wherever it’s convenient for you. Whether you're more comfortable using a phone, laptop, or tablet, use digital banking tools to access:

Account Alerts

Account Alerts are one of the most useful tools that let you stay on top of your banking and account information.

Set up notifications for account balances, transactions, payments, and more― whatever you find most useful. You can also choose how you want to receive the notification―by text, email, or an in-app message.

Setting up or revising alerts is easy, just look for the icon.

Bill Pay

Don't worry about paying a bill late again while protecting your account from mail fraud.

Make one-time payments
Schedule future or recurring payments
Access your payment information in one convenient location
Set up payment alerts so you stay informed
Use eBills to view, pay, and track your bills

To use Billpay, look for the icon.

View Detailed Instructions

Digital Card Controls

Digital card controls give you centralized, secure access to your CSB Visa Debit Card. They allow you to:

Turn your card off and on. You're in total control - instantly disable your debit card if it’s misplaced or stolen. If you find it, enable it again just as easily.
Set up alerts. Use card controls to be notified when your debit card is used for transactions you define.
Set spending limits. Restrict your debit card use by dollar amount, specific retailers, locations, and more.

Accessing card controls is easy, just look for the icon and follow the instructions.

Direct Deposit

Direct deposit is the electronic transfer of funds into your deposit account(s). You don't have to go to the bank or wait for a check to clear―your paycheck funds are waiting for you. Best of all, setting up Direct Deposit is easy!

Login to the CSBI app or online banking
Select "Set up Direct Deposit"
Search for your payroll provider or employer
Enter your credentials (💡Pro Tip - make sure you know your username and password before starting set up.)
Select your account(s)
You're done!

If you're unable to set up direct deposit without a form, you can access one in our Switch Kit.

External Account Integration

Connect external accounts to your CSB account and you can:

View transactions in all of your financial accounts, even those not at Citizens State Bank
Monitor account balances and debt totals from one location

Look for the Link an Account icon , follow the on-screen instructions, and get a complete overview of your finances, right on your CSB digital dashboard. Managing your money has never been easier or more convenient!

Financial Insights

Financial Insights allow you to:

See your spending on the dashboard
Set spending targets
Track your cash flow
Create savings goals
Add external accounts
And more...

Look for theicon to access your dashboard.

Messages

Digital banking gives you access to start or follow up on a chat with Customer Care. You can attach a transaction to the message so the agent can see specifically what you're referring to, so you get answers fast. Put your mind at ease without a phone call or trip the bank.

To access Messages, look for the icon .

Mobile Banking App

Enjoy all of the perks of Online Banking, with the added perk of depositing checks from your phone or tablet in four easy steps:


1. Log In	2. Endorse	3. Take a photo	4. You're Done!

Mobile Banking FAQ

Zelle®

Zelle^® makes sending and receiving money with friends and family easy and more convenient than writing checks or handling cash. Money goes straight into your account and is available to use in minutes^*. All you need is an email address or U.S. mobile number. Your account information and activity stay private.

Just look for the icon in the app. Questions? Check out our Zelle^® FAQ.

Additional Resources - Zelle^® Pay it Safe Education Center

^*To send or receive money with Zelle^®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.

Access Your CSB Visa Credit Card Account

If you'd like to:

Make a payment on your Citizens State Bank Visa
View your current balance, remaining balance, and limit
See your Recent and Pending Transactions
Access your ScoreCard Rewards account
Add or edit Account Alerts
and more...

Just choose your credit card account under "Accounts" in digital banking, then choose

Credit Card Features.

Real Users Say...

It makes it so much easier to get access to my money since I don't drive and I don't know when I can get to the bank.

Google Play User

Just outstanding

App Store Review

The app is extremely convenient ☝️

App Store Review

Reliable and easy way to track banking and more...changes in the app over the years have made it even more useful...thank you!

Google Play User

Simplest banking app I have ever used!!!

App Store Review

Getting Started with Digital Banking FAQ:

How to enroll in Digital Banking:

Have your Social Security Number (or EIN or ITIN), Account Number, Email Address, and Telephone Number on-hand
Visit secure.mycsbin.com/enroll and follow the on-screen instructions
If you receive an error message, call 888-529-5450 to ensure the information you're entering matches the information in our system

What is "Two Factor Authentication," "2FA," or "Two Factor Code?"

Two-factor authentication (2FA) is a security feature that helps protect your account information. To implement 2FA:

Enroll your email address and phone number
Choose to receive your one-time code via text or automated call
After entering your code, you can choose "Don't ask for code again on this computer" to avoid entering a code every time you log in. (This option should never be selected on a shared or public computer.)

I check "Remember This Computer," but I still have to enter a verification code every time I log in.

There are a few things that can cause this to happen:

Logging in using different browsers, even on the same computer
If your browser history is deleted
If your browser is set up to delete your cookies and history automatically

If you're locked out of your account (or to change your Password):

Use the Forgot option and follow on-screen instructions
If you have any issues, call Customer Care at 888-529-5450

To customize your Dashboard:

Scroll to the bottom of the screen to the Organize Dashboard button.
To Hide or Display your account(s):
- Choose the Account,
- Then Settings,
- Toggle the Display button to Off (or On)
To rename your accounts:
- Choose the Account,
- Then Settings,
- Then Rename in the upper right corner
- If you're not able to rename the account, contact Customer Care in Messages or call 888-529-5450

To set up (or adjust) Direct Deposit:

Log in
Select Set up Direct Deposit
Search for your payroll provider or employer
Enter your credentials
Select your Account and Distribution Amount(s)

To set up Account Alerts:

Go to Settings
Select User Alerts
Follow the on-screen instructions

To use Transaction Management:

Choose the Account
Tap transactions to see the Transaction Details window
From here, you can add Notes, Tags, or Images and, if the transaction is a cleared check, see the front and back

To view detailed information about ACH Transactions:

If an item shows as Pending you'll see basic details of the transaction like the Amount and Date
After an item has posted, you'll see full details and be able to add Tag(s), Notes, or an Image
You can also add the Transaction to a Message to share with Customer Care in Chat
If you export transactions, you'll see all details of posted ACH items

To view Check Images:

Choose the Account,
Then the Transaction you want to review
This will open a Transaction Details window
Click the image to see the front, then the View Back link to see the back

You can also make Notes or add Tags or Images in the Transaction Details window.

To change your Contact Information:

To edit your Name, add a photo, or update your telephone number and email address:

Go to Settings
Choose Profile

To update your mailing address:

Call Customer Care at 888-529-5450

Digital Banking Tools

The freedom to bank anywhere.

Bank When and Where You Want

Ready to bank from your mobile device?

Real Users Say...

Getting Started with Digital Banking FAQ:

Complete Digital Banking FAQ

Banking tools that fit your life.