Please Note:We’ll be closed Monday, May 26, in observance of Memorial Day. Normal hours will resume Tuesday.
You can still manage your accounts—including deposits—using our digital banking tools.
On this Memorial Day, we honor the brave men and women who gave their lives for our freedom. Their sacrifice will never be forgotten.

Contact Customer Care

General Information

Customer Service: 888-529-5450 or csbcustomercare@mycsbin.com

Lost/Stolen Credit Card: 800-423-7503
Lost/Stolen Debit Card:  888-297-3416

Telephone Banking: 877-521-0215

Make a Loan Payment

Customer Care Hours:
Mo - Fr: 8:30 - 5:00
Sa: 8:30 - Noon
Office Locations & Hours

Mailing Address:
Citizens State Bank
PO Box C
New Castle, IN 47362

Questions about digital banking? Check out our FAQ.

Contact Us

Lost or Stolen Debit Card?

To report your Citizens State Bank Visa® debit card lost or stolen, you can call 888-297-3416 24/7.

OR, use your mobile banking app:

  • Sign in
  • Go to Card Management
  • Choose Report lost/stolen from the menu
  • Follow the on-screen directions