Contact Customer Care

General Information

Customer Service: 888-529-5450 or

Lost/Stolen Credit Card: 800-423-7503
Lost/Stolen Debit Card

Telephone Banking: 877-521-0215

Make a Loan Payment

Customer Care Hours:
Mo - Fr: 8:30 - 5:00
Sa: 8:30 - Noon
Office Locations & Hours

Mailing Address:
Citizens State Bank
PO Box C
New Castle, IN 47362

Questions about digital banking? Check out our FAQ.

Please Note: You should not include personal information (i.e. account or social security number). If you're requesting account information, a Customer Care Associate will contact you during normal business hours for confirmation.

Lost or Stolen Debit Card?

To report your Citizens State Bank Visa® debit card lost or stolen, you can call 888-297-3416 24/7.

OR, use your mobile banking app:

  • Sign in
  • Go to Card Management
  • Choose Report lost/stolen from the menu
  • Follow the on-screen directions