Contact Customer Care

General Info

Customer Service: 888-529-5450
Lost/Stolen Debit Card
Lost/Stolen Credit Card: 800-423-7503
Telephone Banking: 877-521-0215
Pay Your Loan

Customer Care Hours:

Monday - Friday: 8:30 - 5:00
Saturday: 8:30 - Noon

Mailing Address:

Citizens State Bank
PO Box C
New Castle, IN 47362



Please Note: You should not include personal information (i.e. account or social security number). If you're requesting account information, a Customer Care Associate will contact you during normal business hours for confirmation.


Lost or Stolen Debit Card?

To report your Citizens State Bank Visa® debit card lost or stolen, you can call 888-297-3416 24/7.

OR, use your mobile banking app:

  • Sign in
  • Go to Card Management
  • Choose Report lost/stolen from the menu
  • Follow the on-screen directions