General Information
Customer Service: 888-529-5450 or csbcustomercare@mycsbin.com
Lost/Stolen Credit Card: 800-423-7503
Lost/Stolen Debit Card: 888-297-3416
Telephone Banking: 877-521-0215
Customer Care Hours:
Mo - Fr: 8:30 - 5:00
Sa: 8:30 - Noon
Office Locations & Hours
Mailing Address:
Citizens State Bank
PO Box C
New Castle, IN 47362
Questions about digital banking? Check out our FAQ.
Contact Us
To report your Citizens State Bank Visa® debit card lost or stolen, you can call 888-297-3416 24/7.
OR, use your mobile banking app:
- Sign in
- Go to Card Management
- Choose Report lost/stolen from the menu
- Follow the on-screen directions