Please Note:We’ll be closed Monday, September 1st, in observance of Labor Day. Normal hours will resume Tuesday. You can still manage your accounts—including deposits—using our digital banking tools.
Contact Customer Care
General Information
Customer Service: 888-529-5450 or csbcustomercare@mycsbin.com
Lost/Stolen Credit Card: 800-423-7503
Lost/Stolen Debit Card: 888-297-3416
Telephone Banking: 877-521-0215
Customer Care Hours:
Mo - Fr: 8:30 - 5:00
Sa: 8:30 - Noon
Office Locations & Hours
Mailing Address:
Citizens State Bank
PO Box C
New Castle, IN 47362
Questions about digital banking? Check out our FAQ.
Contact Us
To report your Citizens State Bank Visa® debit card lost or stolen, you can call 888-297-3416 24/7.
OR, use your mobile banking app:
- Sign in
- Go to Card Management
- Choose Report lost/stolen from the menu
- Follow the on-screen directions